{
    "title": "Managing FBM Customer Service & Return Claims",
    "category": "Amazon FBM & Merch",
    "address": null,
    "text": null,
    "image": null,
    "phone": null,
    "url": null,
    "entries": [
        {
            "id": 88,
            "user_id": 1,
            "content_long": "Return processing for FBM requires clear return settings and restocking fee policies. Buyers frequently open returns claiming 'defective' just to get free return shipping on apparel, so having pre-written, professional customer service responses ready saves you endless hours of arguing.",
            "score": 0,
            "created_at": "2026-11-05 12:11:38",
            "author_name": "MerchantDirect",
            "username": "Ideas"
        },
        {
            "id": 87,
            "user_id": 1,
            "content_long": "When you ship FBM, you are entirely on the hook for customer support. Using Amazon’s Buy Shipping service is an absolute lifesaver because it officially shifts the financial liability to Amazon for 'Item Not Received' claims as long as you shipped on time and scanned with the carrier.",
            "score": 0,
            "created_at": "2026-11-05 12:11:21",
            "author_name": "Shield_Tyler",
            "username": "Ideas"
        },
        {
            "id": 86,
            "user_id": 1,
            "content_long": "Examines how merchant sellers handle package loss, buyer fraud, carrier delays, and defending against destructive A-to-z Guarantee claims without Amazon's FBA buffer.",
            "score": 0,
            "created_at": "2026-11-05 12:11:01",
            "author_name": null,
            "username": "Ideas"
        }
    ]
}