Such an intimate scene can teach us that it works in legal advocacy not with argument, but with empathy. Active listening, or how to listen to the human storey behind the legal facts, is evidenced by the attorney in terms of the body language and attention in reading his face. The cup of tea symbolises a time of unity and being human and shatters the official barriers so as to establish a sanctuary. This listening with sympathy is the beginning of creating a case with heart and precedent in the area of immigration law, where cases can be close to the heart and can be traumatic. It gives the attorney the possibility to figure out the hidden emotional facts and the details that make a difference and help him to win over the immigration department by a potent and persuasive storey. As this cornerstone of trust, the client is able to feel that he has a voice and an advocate, and he or she can participate actively in his/her legal process.