Empathy in Practice: Understanding the Patient's Story
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An example of compassionate communication is a doctor crouching over a patient listening to his or her chat about something in a quiet consultation room.
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This is an influential picture that reflects caring as far as medicine is concerned. It depicts a doctor in a serious concentrated pose, leaning forward, keeping direct eye contact and giving absolute attention to a patient as he or she shares his experience. Body language of the doctor is open and receptive, the face of the doctor is full of concern and understanding. This image highlights the point of diagnosis and curing one starts not only with tests, but with the listening to a person behind the symptoms. It brings into the limelight this extremely important skill empathetic listening where interpretation of the unique account of the patient, his or her fears and context becomes the key to effective and individualised care and the establishment of an effective therapeutic relationship.

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